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| Travel Insurance |
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| Washington Insurance Policy – ISIC Premium - CSA |
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Need help finding the local consulate? With CSA's Emergency Assistance and Concierge services, help is just a phone call away.
Lost your prescription medicine or passport? We can help you replace them, wherever you are.
What if your wallet gets stolen? First call the local authorities, then call us. We can help you arrange for replacement identification - even an emergency cash transfer from friends or family.
It is important to note that the insurance included with your card is the minimum coverage recommended for traveling abroad. All travelers should consider purchasing a more comprehensive travel insurance policy before embarking on any journey. |
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| Insurance Benefits Summary* |
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The following benefits and services are included with your ISIC card
*Only ISIC,ITIC and IYTC issued in the U.S.A. carry these insurance benefits.
| Benefit(underwritten by Stonebridge Casualty Insurance Company) |
ISIC Basic |
ISIC Premium |
| Travel Delay |
$100 |
$300 |
| Baggage and Personal Effects |
Not Available |
$2,000 |
| Baggage Delay |
$100 |
$200 |
| Medical or Dental Expense |
$25,000 |
$100,000 |
| Emergency Assistance (Emergency Medical Transportation) |
$300,000 |
$1,000,000 |
| Accidental Death and Dismemberment - Air flight Accident |
$5,000 |
$100,000 |
| Accidental Death and Dismemberment - All other |
$1,000 |
$20,000 |
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| Service(Provided by CSA's designated provider) |
ISIC Basic |
ISIC Premium |
| 24 Hour Emergency Assistance Services |
Included |
| Concierge Services |
Included |
| On Demand Medical Care |
| Consult A Doctor (24 emergency hotline) |
Not included |
Included |
| Administrative Fees |
$500 |
$500 |
| No Out of Pocket Medical |
Up to $1,000 per person |
If you purchased your card prior to March 21, 2010 please contact the Travel Guard claims department at (877) 370 4742 for claims processing, and follow these links for additional insurance information
Insurance Policy / Travel Guard
Description of Coverage ISIC Basic / Travel Guard
Description of Coverage ISIC Premium / Travel Guard |
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| Insurance FAQ |
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Q. Who is the provider of my insurance coverage?
A. The insurance coverage is administered by CSA and underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952
Q. If I have an emergency whom should I contact?
A. Call CSA's Emergency Provider at 877-628-9583 (ISIC) in the U.S.A. or collect at 240-330-1526 if calling from outside the U.S.
Q. Am I still covered if I lose my card?
A. Yes, but you will need to be able to provide your International Identity Card Number and date of issue to file a claim. We recommend you keep a photocopy of your card in a safe place at home or in the ISIConnect Travel Safe, just in case your I.D. card is lost or stolen.
Q. Am I covered while I am in the U.S.A.?
A. This plan is designed for international travel and will provide coverage while you are traveling abroad.
Q. Do all US issued International Identity Cards provide the same insurance coverage?
A. Yes, the ISIC, ITIC and IYTC cards all provide the same insurance benefits.
Q. Who do I contact to file a claim?
A. Contact CSA at 800-541-3522 as soon as possible if you need to file a claim.
Q. What is the validity period of my insurance coverage?
A. You will be covered under the ISIC insurance for the validity dates that are listed on your card.
Q. Is there a deductible?
A. There are no deductibles required for this insurance.
Q. Are pre-existing conditions covered?
No, they are not covered. For complete insurance information and claims procedures, please see the Description of Coverage.
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| Insurance Claims Information |
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Claims
Filing a claim on your travel insurance plan is a relatively easy process. Please follow these steps to expedite your claim:
If you purchased your card prior to March 21, 2010 please contact the Travel Guard claims department at (877) 370 4742 for claims processing, and follow these links for additional insurance information
Insurance Policy/Travel Guard
Description of Coverage ISIC Basic / Travel Guard
Description of Coverage ISIC Premium / Travel guard
If your card was purchased 22 March 2010 or later, please see your claims instructions below.
1. Request a Travel Insurance Claim Form
Call CSA's Claims Department toll-free at (800) 541-3522 or you can download forms at csatravelprotection.com.
2. Provide the Required Documentation
After you complete your travel insurance claim form, visit our Required Documentation page for a complete list of the supporting documentation needed to complete the claim process.
Note: If your trip is cancelled due to a sickness or injury, please make sure the required party signs a patient authorization (available online or by calling us) as medical records may be required to finalize the claim.
For all Air Flight Accident and Travel Accident claims, please call CSA at (800) 348-9505.
3. Submit Your Form(s) and Documentation to CSA
Mail your completed form(s) and required documentation to CSA at the address below. For your convenience, you can also call, fax, e-mail or write CSA to request a travel insurance claim form.
Telephone
(800) 541-3522
Fax
Toll-free nationwide: (877) 300-8670
International: (858) 810-2505
Mail
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057
E-mail
claims@csatravelprotection.com |
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